Jobs

Accountable for:

• Developing a business plan for the branch in line with Retail Management objectives and full coordination with District Manager/Network Manager/Retail Head & continuous follow up of its implementation to ensure achieving the goals.
• Achieving branch sales & service quality targets as per the annual budget set & agreed with Retail Banking Management.
• Ensuring all operational control are implemented in the branch as per BOM (custodianship, authorization…).

 

 Key Performance Indicators

• Branch sales & service quality targets achievements.
• Number of audit notes on branch.
• Number of customers’ complaints related to branch.
• Transactions through various Channels.
• Capture of overall cash differences (shortage/excess).
• Capture of overall number of errors / mistakes in services / sales.

 

Key Roles:

• Implement Branch Sales Budget and business plan.
• Drive, manage & track branch performance toward achieving business, sales & service quality goals & targets through marketing bank products & services and increase customer base by direct and cross selling.
• Manage in coordination with Retail Management staff vacations 8 vacancies in manner to ensure best service to customers.
• Meet on a regular base with branch staff to review, assess and enhance level of sales & service.
• Coach and train staff to ensure full awareness of Bank products, services and P&P.
• Manage & approve counter transactions according to the authority matrix.
• Ensure all Audit notes are fully adhered to and that there are no repetitions.
• Manage and implement channels migration strategy.
• Manage staff rotation within branch/branches to ensure all functions are fully covered.
• Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.
• Ensure services carried out to all customers regardless of segment are up to level of customer satisfaction.
• Ensure adherence to the Branch Operating Model.

 

Job Requirements

• University degree in business administration or finance from a reputable university.
• Min.  8 years experience in banking, Branch management experience is a plus.
• Fluent in English & in Arabic.
• Strong sales & services orientation.
• Excellent Communication negotiation & interpersonal skills.
• Excellent computer skills & Problem solving skills.

 

This profile fits you  perfectly ? So please submit us

your resume with cover letter and apply now !