Service Call Center Supervisor (Alger)
Publication date: May 4, 2023
- Function: Reception / Administration- General services
- Nb position : 1
- Types of contracts: indifferent
- Academic level : bachelor level +3
- Experience : 3 to 4 years
Missions
- Responsible for CIC consultants quality and training organization.
- Monthly quality monitoring and quarterly CIC consultants evaluation.
- Responsible for KPIs such as service level, resolution rate and others.
- Handle customers complaints.
- Collaborating with different departments within the company to support customers.
- Data analysis and reporting.
- Use CRM systems to manage customer information and contact.
- Experience in Customer service management.
Profile
- (3) years of experience in the same position.
- Good communication skills including fluent English.
- Management and organization skills.
- Problem-solving skills.
- Sense of responsibility.
- IT Skill (Power point, Excel).
Si vous correspondez à ce profil, merci d’envoyer votre CV en cliquant
sur l’onglet postuler
LG ELECTRONICS
Location: Algeria, Alger
Contact us
Alger Algeria
Tel: +213 23 71 41 00
Fax: +213 23 71 41 00
Email: [email protected]