Service Call Center Supervisor (Alger)
Date de publication: 4 mai 2023
- Fonction: Accueil / Administration - Services généraux
- Nombre de postes : 1
- Types de contrat: indifférent
- Niveau d'études : Bac +3
- Expérience : 3 à 4 ans
Missions
- Responsible for CIC consultants quality and training organization.
- Monthly quality monitoring and quarterly CIC consultants evaluation.
- Responsible for KPIs such as service level, resolution rate and others.
- Handle customers complaints.
- Collaborating with different departments within the company to support customers.
- Data analysis and reporting.
- Use CRM systems to manage customer information and contact.
- Experience in Customer service management.
Profil
- (3) years of experience in the same position.
- Good communication skills including fluent English.
- Management and organization skills.
- Problem-solving skills.
- Sense of responsibility.
- IT Skill (Power point, Excel).
Si vous correspondez à ce profil, merci d’envoyer votre CV en cliquant
sur l’onglet postuler
LG ELECTRONICS
Localisation: Algérie, Alger
Contactez nous
Alger Algérie
Tel: +213 23 71 41 00
Fax: +213 23 71 41 00
Email: [email protected]